Frequently Asked Questions

Yes! Unless otherwise stated in the product description, all items are handmade. From design to final product, we carefully craft each piece ourselves. We take great pride in our work and the quality of every item we create.
Not at this time. While we’d love to serve adventurers across the globe, we’re currently focused on growing locally and within the U.S. as we learn and expand. We hope to offer international shipping in the future!
Please email us at DreamAetherwares@gmail.com within 5 days of delivery with clear photos of the item and packaging. We’ll review your case and do our best to find a fair solution.
At this time, all sales are final. We do not accept returns or exchanges. Please review product details carefully before purchasing.
Our Webtoon is currently in the design stage. While the chapters are written, illustration takes time as it’s currently a one-person process. Once we have a consistent release schedule, updates will be shared on our Chronicles page.

In-stock items are typically processed within 3–5 business days unless otherwise stated.
Pre-order items will have their estimated processing and shipping timelines listed in the product description.
Once your order has shipped, you’ll receive a tracking number via email. We’ll keep you updated throughout the process—no worries, we care about you!
Yes! We absolutely love fan mail and fan art—it means the world to us 💕
You can send it to:
Dream Aether
4786 Dressler Rd NW PMB 174
Canton, OH 44718
Custom orders may be available depending on our current workload. Feel free to reach out to us at DreamAetherwares@gmail.com with your idea!
We occasionally attend local markets, conventions, and events. Follow us on social media or check our updates to see where we’ll be next!

Return & Damage Policy

All sales are final. We do not accept returns or exchanges.

If your order arrives damaged, please contact us within 5 days of delivery with clear photos of the item and packaging at DreamAetherwares@gmail.com. Each case is reviewed individually. While a refund or replacement is not guaranteed, exceptions may be made on a case-by-case basis.

As a small, artist-run business, we kindly ask that all communication remains respectful and courteous. We truly appreciate your support and understanding.

Shipping Policy

In-stock items are processed within 3–5 business days unless otherwise stated.

Pre-order items will have their estimated processing and shipping timelines clearly listed in their product descriptions.

Once your order has shipped, you will receive a tracking number via email. Delivery times may vary depending on the shipping carrier and location.

We will always keep our customers updated throughout the process—no worries, we care about you! Thank you for supporting local art.

Dream Aether is not responsible for:

Shipping carrier delays
Lost or stolen packages marked as delivered

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Handmade Disclaimer

All items are handmade and may have slight variations in color, shape, or finish. These differences are part of the unique nature of handmade goods and are not considered defects.

Custom Orders Policy

Custom and made-to-order items are final sale and cannot be canceled, returned, or exchanged once production has begun.

Processing times for custom orders will vary and will be communicated at the time of purchase.

Customer Conduct Policy

We are committed to creating a positive and welcoming experience for our community.

We do not tolerate abusive, aggressive, or disrespectful communication. We reserve the right to refuse service or cancel orders if this policy is violated.

Payment Policy

Payment is required in full at the time of purchase. Orders will not be processed until payment has been successfully completed.

Privacy Policy

Customer information is used solely for order fulfillment and communication. We do not sell or share your personal information.